Policies

Sustainability policy

 

We recognise the importance of economic and social development, and we contribute to its realisation in many ways. In this context, we have a responsibility to encourage and support development that can be sustained environmentally, socially and economically for the lasting benefit of those involved.
Quite simply, we have tried and continue to try to be concerned about where our garment after care industry will be in 5 to 10 years. And what we need to be doing to remain relevant to our customers then. Since our initial days in 2010, our view has been less about the short term survival view and more about the longer term sustainable view.
And so we have defined our goals and objectives as finding a solution for the aftercare of garments which is best for people, the planet, and profits. In other words, optimal sustainability.
We will continue to evolve and grow to enhance sustainability in an environment where businesses seldom survive beyond a generation.

Health and safety policy

 

We place the highest importance on safety and are committed to ensuring that all work by our staff is carried out in a safe environment.

We make this policy meaningful by understanding that as an employer, we have a general obligation to provide and maintain a workplace that is safe and without risks to the health of the people within it.

This is carried out by;

  • The obligation to notify the local safety regulator of certain incidents and accidents in the workplace.
  • The duty to monitor our employees’ health when they are working with hazardous substances.
  • The duties to consult with employees on health and safety issues and, in some circumstances, appoint a health and representative and a health and safety committee to deal with these issues.
  • The duty to cooperate with the Inspectors from the safety regulator in our jurisdiction.
  • The requirement to obtain prescribed licenses, certificates or registration before carrying out certain dangerous activities.
  • The duty to take specific precautions when dealing with certain dangerous goods and hazardous substances.
  • Providing appropriate levels of safety training and certification for our employees

Quality Policy

 

WASHLINE is committed to providing you the best dry cleaning & Laundry experience. We offer quality dry cleaning service at affordable prices. We have utilized several state-of-the-art facilities, designed our systems, and trained our people to ensure this quality of service. In addition, our Web site has been designed to make your dry cleaning experience easy and reliable.  We want to be the cleaners Nigerians counts on.

Satisfaction Guarantee

Washline unconditionally guarantees the quality of our dry cleaning & laundry business. If you are not completely satisfied with the quality of our cleaning, simply contact us at our office within 24 hours of your delivery, and we will re-clean your items free of charge.

Order with Safety and Privacy

 

Washline respects your privacy. We do not sell, rent, or loan any identifiable information regarding specific customers to any third party. We may use and share aggregated information when it enables us to improve and enrich our product and content offering. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. When you request any of our services, the information you provide remains private and secure. We are committed to the protection of your personal and order information and we use the latest security features to do so.

Dry Cleaning Authorization Policy

 

The great majority of garments and household articles clean very satisfactorily. Occasionally, however, our dedicated staffers may recognize a potential problem and ask you to sign a release form before processing the item. This procedure is to notify you that there is a potential problem and certain risk in proceeding. It may be a question about colorfastness, the resistance of one component to the cleaning process, or a question of the age of or weakness of the fabric, such as with wedding dress preservation.

The main purpose of the release form is to alert you to the possible problem. If you agree, the item will be processed with extreme care and returned to you in a usable condition. However, if damage does develop, Washline will not be held responsible since it has warned you of the risk and obtained your consent to proceed.

 

Experience Profile

The Key management staff of WASHLINE has been involved in projects and campaign with reputable organizations’ and government agencies in the past wherein an array of experience and diversity has been brought to the Washline team. Also, our subject matter experts have also been able pass on on-the-job trainings to team members in the course of carrying out their duties.

.